How you acquire and manage phone numbers differs depending on your PSTN connectivity option.įor information on how to manage phone numbers for your users and services, see the following articles. A service number can handle hundreds of calls simultaneously, whereas a user's phone number can only handle a few calls simultaneously.

In addition to getting phone numbers for your users, you can acquire toll or toll-free phone numbers for services such as auto attendants and call queues. Step 3: Get and assign phone numbers for your users and servicesīefore you can set up users in your organization to make and receive phone calls, you must get phone numbers for them. This option lets you use your own PSTN carrier by connecting your SBCs to Teams Phone.įor more information about all connectivity options and which one is the best solution for your organization, see PSTN connectivity options and Voice and PSTN connectivity license options. If your existing carrier participates in the Microsoft Teams Phone Mobile program, they can manage the service for using SIM-enabled mobile phone numbers with Teams.ĭirect Routing. If your existing carrier participates in the Microsoft Operator Connect program, they can manage PSTN calling for you.

If you choose Microsoft Calling Plan as your connectivity option, you have a choice of Calling Plan options, including Domestic, International, and Pay-as-you-go plans. An all-in-the-cloud solution with Microsoft as your PSTN carrier. Microsoft options for making external calls to the PSTN include: Step 2: Choose a PSTN connectivity option But if your PSTN calling requirements are more complex, Microsoft offers several PSTN connectivity options for making external calls. If the Teams Phone with Calling Plan bundle is available in your location, you should consider this option. This option provides Private Branch Exchange (PBX) capabilities and external calls to the Public Switched Telephone Network (PSTN) with Microsoft as your carrier. The Teams Phone with Calling Plan license bundle is Microsoft’s all-in-the-cloud solution. For more information about available Teams Phone licenses and how to acquire and assign licenses, see Teams add-on licenses and Assign Microsoft Teams add-on licenses. You can assign a license to a single user or you can assign licenses to multiple users in bulk. Step 1: Buy and assign a Teams Phone licenseįor each user who uses Teams Phone, you must assign a Teams Phone license to that user.ĭon't assign the Microsoft Teams Phone Resource Account license to any user other than resource accounts. These differences are described in detail in the associated articles. For example, the steps and sequence for phone number management and emergency calling management might differ.

Step 7: Set up other Teams Phone featuresīe aware that some steps will differ depending on the PSTN connectivity option you choose.

Step 6: If you want to set up a call queue.

Step 5: If you want to set up an auto attendant.

Step 3: Get and assign phone numbers for your users and services.

Step 2: Choose a PSTN connectivity option.

Step 1: Buy and assign a Teams Phone license.

Each step contains links to more detailed information. This article introduces the following steps. If you're still planning your voice solution, start by reading Plan your voice solution, which helps you decide which Microsoft voice solution is right for your organization. PSTN connectivity options are also introduced in this article. To enable your users to make and receive external calls, you'll need to connect Teams Phone to the Public Switched Telephone Network (PSTN). To learn more about Teams Phone features and requirements, see What is Teams Phone and Teams Phone features. This article provides a roadmap to content for setting up Microsoft Teams Phone-Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud.

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